Shipping and Return policy
Nutrimakhana is committed to deliver your order with quality packaging within the given time frame. We ship throughout the week, except on Sundays and public holidays. To ensure that your order reaches you in good condition and in the shortest span of time, we ship through reputed courier agencies only.
What shipping options are available?
We ship Pan India through our distribution partners.
What are the shipping charges applicable?
We offer FREE SHIPPING on orders above Rs.999 and a standard charge of Rs.100 is applicable on order value below that.
What is the order processing time?
We aim to dispatch your orders from our warehouse within 24 hours of the order placed (Holidays are excluded).
How long does the shipment take?
Transit time varies from 3-7 days based on the location from which the order is placed. We aim to ensure that all order are delivered to the customers within 7 days from the date of order. However, there might be occasional delays due to delay at our logistics partner end.
Do you offer cash on delivery?
Yes we accept COD payment method. However, we encourage you to make payment through various payment gateways available on our website.
WHAT IF MY ORDER IS NOT DELIVERED/ EXCEPTIONALLY DELAYED?
In such scenarios, We will evaluate the situation from case to case basis and offer full refund if there are exceptional delays.
What if the product is received in damaged condition?
If you think, you have received the product in a damaged condition, please call our customer care at 91-7982160094 or drop a whatsapp message or email us at email@example.com mentioning your Order ID. Please make sure that the original product label and packing is intact when you return the product to us
You just need to drop us a mail at Sales@nutrimakhana.com mentioning that you want to return the product delivered and you will get a revert within next 24 working hours.
The product should be unused and request should be raised within 3 days of delivery. Return shipment fees will have to be borne by the customer.
As soon as we get the product back, we will provide a refund within 8-10 working days.
As our products are Perishable Goods, we only support refund and return when there is any manufacturing defect.
CANCELLATION POLICY :
Please note that once your order has been placed, you can cancel it within 4 hours of placing the order and 5% of total order value (for prepaid orders) will be deducted. Cancellations done beyond the stipulated time will be treated as return.
RETURN POLICY :
We do not accept return of goods, However if the product is received in the following condition then we offer replacement of goods on case to case basis;
1) Damage in Transit
2) Leaked Packages
3) Soggy Products
4) Any other damage that can be validated with relevant pictures.
FOR DAMAGES AND ISSUES :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: B220 LGF CR Park New Delhi - 110019, India.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.